Who We Are

At London Beer Factory we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that the London Beer Factory is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes. That’s not beer, and beer is what we know. But just in case you don’t believe us, in this Privacy Policy, we’ve provided the appropriate information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. Read away.

 

Types of Data We Collect

Website Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Our website and communications are not intended for children and we do not knowingly collect data relating to children.

Google Analytics

When someone visits www.thelondonbeerfactory.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to better understand things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Wi-Fi

When you use The Barrel Project Wi-Fi we may collect data about:

Your device; the volume of data which you use; the websites and applications which you access; and your usage by access time and frequency.

Mailing Lists

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about what’s going on at the brewery, new beers and products; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using MailChimp’s built in tools to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to our mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer (details below).

Transaction Data

When you purchase beer, merchandise, or gift vouchers through thelondonbeerfactoy.com your name, address data, email and contact number may be stored by our webhosting company, WordPress. You can view their privacy policy and actions here: automattic.com/privacy-notice/. You may, of course, purchase anything from us in person without supplying personal data. Please be assured that we do not share your personal details with any other company without your consent.

Third Parties

We may share anonymised personal information with other organisations, particularly Arts Council England, who use this to analyse our audience development programmes, ticket sales and self-generated funding to understand the impact of the public investment made in Southbank Centre. 

Many of the events at Southbank Centre are presented in partnership with other companies such as with our Resident Orchestras and other artistic organisations and promoters.  We will let them know about your booking and share your name and contact details with them but they can’t contact you unless you select either the Email or Post option under ‘I would like to hear about events, news and offers from the artists or companies presenting the events I’ve booked’ as part of your booking online, at the Ticket Office or over the phone.  We will not share sensitive information or your payment details.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at james@thelondonbeerfactory.com

Changes to This Privacy Notice

This policy was last updated December 2019.

Payment Info

All payments are taken via Paypal, we do not hold any financial data or card information on file and the payment provider is completely secure.

Change of Details

You can change your details at any time by going to your Account Page and updating your name, address, email and phone number information by a simple form.

 

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged, or reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thelondonbeerfactory.com.